Robo-Calling Class Action Settles

Computerized calling system violates federal law by running up cell phone bills for consumers.

Bank of America settles Robo-Calling case for record setting $32 million

Marking the largest settlement since the Telephone Consumer Protection Act (TCPA) was enacted in 1991, Mark Ankcorn, of counsel to CaseyGerry, settled a class action lawsuit against Bank of America for more than $32 million.

Bank of America will pay for damages stemming from charges it harassed consumers who fell behind on mortgage and credit card payments – proceeds will go to nearly eight million consumers in the class.

According to Ankcorn, Bank of America made hundreds of millions of illegal robo-calls each year. “When someone was late on payments, Bank of America would transfer all known telephone numbers for the account into a computerized calling system that would make up to seven calls per day, per number – violating federal law by running up cell phone bills for consumers across the country,” he explained.

As part of the settlement, Bank of America agreed to implement sweeping changes to its business practices and obtain separate consent before making any robo-dialed call to a cell phone. Pioneering this growing area of litigation, Ankcorn is lead counsel on other national class actions for similar harassing, invasive phone calls.

Settlement: $32 million

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